Return & Refund Policy
Return & Refund Policy
Clear return guidelines and practical after-sales support for your Skinliora™ purchases.
Fuzhou Taijiang Qu Chuangqing Internet Technology Co., Ltd.
Skinliora™ is owned and operated by Fuzhou Taijiang Qu Chuangqing Internet Technology Co., Ltd.
Room 2394, 2nd Floor, Building 1, Aofeng Street Resettlement Housing, No. 50 Aofeng Road, Aofeng Street, Taijiang District, Fuzhou City, Fujian Province, China
Zhang Haiying
24/7 — 24 Hours a Day, 7 Days a Week
A Clear Approach to Returns & Refunds
At Skinliora™, we understand that choosing the right electronic accessories is an important part of your everyday digital experience.
If a product does not meet your expectations or you experience an issue with your order, we want the next steps to be easy to understand.
This policy outlines the applicable return period, product eligibility requirements, return request procedure, shipping responsibilities, and refund arrangements for purchases made through our online store.
30-Day Returns
Request a return for eligible products within 30 calendar days of delivery.
Guided Return Process
Contact our support team to receive return authorization and the appropriate shipping instructions.
Clear Refund Updates
Receive confirmation of your return review and information about the applicable refund process.
Return Window & Product Eligibility
Eligible Skinliora™ products may be returned within 30 calendar days after the delivery date.
To qualify for a standard preference-based return, the product must meet the following conditions:
- The return request is submitted within the applicable 30-day return period.
- The product is unused and remains in its original condition.
- The item includes its original packaging and any supplied accessories, cables, and documentation.
- Valid proof of purchase or the corresponding order number is provided.
Products showing damage caused by misuse, unauthorized alterations, or improper handling may not qualify for a standard preference-based return.
If your item arrives damaged, defective, incorrect, or materially different from its description, please contact us even if it does not meet the standard unused-product return conditions. Such issues will be reviewed separately.
How to Request a Return
To begin a return, please contact our customer support team before sending your product back.
Submit Your Request
Email service@skinliora.com with your order number, the product you wish to return, and the reason for your request.
Receive Instructions
Our support team will review your request and provide the applicable return authorization, warehouse address, and shipping instructions.
Send Your Item
Package the product securely and follow the return instructions provided by our team. Keep your shipping receipt and tracking details when available.
For damaged, defective, or incorrect products, please include photographs or videos when relevant so our team can better understand the issue.
Please do not send products to an address that has not been confirmed by our customer support team. Contact us first to obtain the correct return destination and instructions.
Damaged, Defective or Incorrect Products
Please inspect your Skinliora™ order after delivery and contact us promptly if you notice damage, a product defect, missing components, or an incorrect item.
When contacting our team, please provide your order number and a description of the issue.
Photographs of the product, packaging, or affected components may help us assess your request more efficiently.
If the product is confirmed to be damaged, defective, incorrect, or materially different from its product description, we will arrange an appropriate replacement, refund, or return solution at no additional cost to the customer.
Return Shipping Costs
Preference-Based Returns
If you request a return because you changed your mind, selected an unsuitable product, or no longer need the item, you are responsible for the applicable return shipping costs.
Return shipping fees may vary depending on the shipping destination, carrier, and package details.
Merchant-Related Issues
If your product arrives damaged, defective, incorrect, or materially different from its description, Skinliora™ will provide an appropriate return or replacement solution without additional shipping charges to you.
Where a return shipment is required for a confirmed merchant-related issue, our support team will arrange or cover the applicable return shipping cost.
Please contact us before purchasing return postage so we can confirm the appropriate shipping arrangement.
Products with Return Restrictions
Certain products may have specific return conditions because of customization, hygiene considerations, or other applicable product requirements.
These may include:
- Personalized or custom-made products, where the applicable restriction was clearly disclosed before purchase.
- Items that have been intentionally damaged, altered, or misused after delivery.
- Products that cannot be safely resold due to applicable hygiene requirements, where the restriction was clearly communicated before purchase.
- Gift cards and other non-physical products, where permitted by applicable law and disclosed at purchase.
Any applicable return restrictions will be considered together with your statutory consumer rights.
These restrictions do not automatically exclude products that arrive damaged, defective, or incorrect from appropriate after-sales assistance.
Exchanges & Replacements
If you wish to exchange an eligible product for a different model or variation, please contact our customer support team before returning the original item.
For a preference-based exchange, you may return the eligible original product under the standard return conditions and place a new order for your preferred replacement.
If an exchange is required because your original product arrived damaged, defective, or incorrect, our team will review the issue and arrange an appropriate solution without additional cost to you.
European Union Consumer Returns
Customers in the European Union may have a statutory right to withdraw from eligible online purchases within 14 days after receiving the goods, subject to applicable legal conditions and exceptions.
Skinliora™ provides a standard 30-day return window for eligible products, which does not remove or limit mandatory consumer rights under applicable law.
To request a return or exercise an applicable withdrawal right, please contact our customer support team with your order information.
Refund Processing & Payment Method
After your returned item arrives at the designated return facility, we will review the product and assess the request according to the applicable return conditions.
Once your refund has been approved, the approved amount will be issued to your original payment method within 5–10 business days.
Your bank or payment provider may require additional time to display the refund in your account.
If you have not received your refund after the applicable processing period, please contact our support team with your order number and refund confirmation.
The refund amount will be determined according to the reason for the return, the applicable shipping charges, and any mandatory consumer rights. Approved refunds will be processed through the original payment method.
Return Address & Shipping Instructions
Our registered company address is provided below for business identification and customer contact purposes.
Fuzhou Taijiang Qu Chuangqing Internet Technology Co., Ltd.
Room 2394, 2nd Floor, Building 1, Aofeng Street Resettlement Housing, No. 50 Aofeng Road, Aofeng Street, Taijiang District, Fuzhou City, Fujian Province, China
Important Return Address Information: Please do not send returned products directly to our business registration address. Once your return request is approved, our customer support team will provide the appropriate return warehouse address and detailed shipping instructions.
Need Assistance With a Return?
Our customer support team is available 24 hours a day, 7 days a week. For return requests, product concerns, exchange questions, or refund updates, please contact us with your order number.
Contact Customer Support →