Return & Refund Policy
At Skinliora™, your satisfaction is important to us. We want every purchase experience to feel simple and reliable. This Return & Refund Policy explains the conditions, process, and guidelines for requesting returns, replacements, or refunds.
1. Return Eligibility
We provide a 30-day return window from the date your order is delivered.
To qualify for a return, items must meet the following requirements:
✔ The product must be returned in its original condition
✔ The item must be unused and free from damage caused after delivery
✔ Original packaging and included accessories should be retained
✔ Proof of purchase or order details must be provided
Returns that do not meet these requirements may not be accepted.
2. How To Request A Return
To begin a return request, please contact our customer support team:
Email:
service@skinliora.com
Please include:
- Order number
- Product name
- Reason for return
- Photos or additional details if needed
Once your request is reviewed and approved, we will provide return instructions and any necessary shipping information.
Please do not send items back before receiving return approval from our team. Unauthorized returns may not be processed.
3. Damaged, Incorrect, or Defective Items
Please check your order carefully after delivery.
If you receive:
- A damaged product
- An incorrect item
- A product with a manufacturing issue
Please contact us as soon as possible with relevant details and supporting photos.
Our team will review the situation and help provide an appropriate solution.
4. Items Not Eligible For Return
Some products cannot be returned due to their nature, including:
- Personalized or customized products
- Items that have been used or altered after delivery
- Products without original packaging
- Certain hygiene-related items
- Clearance or final sale products
- Gift cards
Shipping fees paid during checkout are generally non-refundable.
If you are unsure whether your product qualifies for a return, please contact us before submitting your request.
5. Exchanges
If you would like to receive a different product or replacement item, the recommended process is:
- Submit a return request for the original item
- Wait for return approval and inspection
- Place a new order for the desired replacement product
This helps ensure faster processing and availability.
6. European Union Cancellation Rights
For customers located in the European Union, you may have the right to cancel your order within 14 days after receiving your product.
To qualify:
✔ The item must remain unused
✔ The product must be returned with original packaging
✔ Proof of purchase is required
This cancellation right applies in addition to other return options available under this policy.
7. Refund Process
After your returned item arrives and passes inspection, we will send a confirmation regarding your refund status.
If approved:
💳 Refunds will be issued back to the original payment method
⏳ Please allow up to 10 business days for processing
🏦 Your bank or payment provider may require additional time before the funds appear in your account
If you have not received your refund after the expected processing period, please contact us:
8. Return Instructions
Before shipping any return, please contact Skinliora™ to receive return approval and instructions.
Returns sent without prior authorization may not be accepted.
Customer Support Email:
service@skinliora.com
Thank you for choosing Skinliora™.
We appreciate your trust and are committed to providing a smooth and supportive shopping experience.
Skinliora™
Operated by Taiyuan Yibo Technology Service Co., Ltd.
Email: service@skinliora.com