Shipping Policy
At Skinliora™, we believe a great pet experience begins long before a product arrives at your door. From careful order preparation to final delivery, we are committed to making every step of your shopping journey simple, reliable, and transparent.
This Shipping Policy explains how we process, ship, and deliver your Skinliora™ orders.
Our Shipping Approach
Skinliora™ creates modern smart pet essentials designed for today’s pet families.
To provide a wider selection of products and maintain efficient fulfillment, some orders may be shipped through trusted production partners and international fulfillment centers.
This approach helps us:
🐾 Offer thoughtfully designed pet products at accessible prices
📦 Maintain efficient inventory management and product availability
🌎 Connect customers with modern pet solutions from reliable supply channels
We appreciate your understanding as we work to deliver quality products through a streamlined fulfillment process.
1. Order Processing & Shipping Cost
Every Skinliora™ order goes through careful preparation before shipment.
Order Processing Time:
Please allow 2–4 business days for order verification, product preparation, quality inspection, and packaging.
During Busy Periods:
Holiday seasons, promotions, or high-volume periods may require additional processing time of up to 5 business days.
Shipping Fee:
A standard flat shipping fee of $5.99 applies to all orders.
2. Estimated Delivery Schedule
Delivery times may vary depending on destination, shipping conditions, and local carrier operations.
| Region | Estimated Delivery Time |
|---|---|
| United States | 10 – 15 Business Days |
| Canada / UK / Australia | 11 – 16 Business Days |
| Other International Locations | 15 – 20 Business Days |
Please note that these timeframes are estimates and do not represent guaranteed arrival dates.
Factors such as weather conditions, carrier delays, holidays, or customs processing may occasionally affect delivery times.
3. Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email containing your tracking details.
Please keep in mind:
📍 Tracking information may require 1–3 business days to become active after shipment
📍 Temporary gaps in tracking updates may occur while your package is moving between shipping facilities
Your order remains in transit during this period.
4. International Duties & Taxes
For international shipments, orders may be sent under Delivered Duty Unpaid (DDU) terms.
This means:
- Customers are responsible for any customs charges, import duties, or local taxes required by their country
- Skinliora™ is not responsible for delays caused by customs inspections or clearance procedures
- Import regulations may differ depending on the destination country
We recommend checking local customs requirements when placing international orders.
5. Changes, Address Updates & Order Cancellation
Because we begin preparing orders shortly after purchase, changes must be requested promptly.
If you need to update your shipping information or cancel an order, please contact us at:
within 12 hours of completing your purchase.
After an order has entered the fulfillment process, we may no longer be able to make changes or cancel the shipment.
6. Missing, Lost, or Damaged Packages
We want your Skinliora™ experience to be smooth from purchase to delivery.
Damaged Items
If your package arrives damaged, please contact us within 72 hours of delivery and provide:
- Photos of the damaged package
- Photos of the affected product
- Your order information
Our team will review the issue and provide appropriate assistance.
Lost Packages
If the shipping carrier confirms that your package has been lost during transit, we will work with you to find a suitable resolution, including arranging a replacement when applicable.
Thank you for choosing Skinliora™.
We appreciate your trust and look forward to bringing smart, stylish pet solutions into your home.
Skinliora™
Operated by Taiyuan Yibo Technology Service Co., Ltd.
Email: service@skinliora.com