Order Processing & Shipping Fees

After payment has been confirmed, orders are prepared for shipment through our fulfillment process.

Standard Processing Time

Please allow 2–4 business days for order verification, preparation, and packaging before dispatch.

Peak-Season Processing

During holidays, major shopping events, or periods of increased order volume, processing may take up to 5 business days.

Shipping Fee

A flat shipping fee of $5.99 applies to all orders, regardless of the delivery destination.

Estimated Delivery Times

Once your package has been dispatched, the estimated transit time depends on your delivery destination and the available shipping network.

Delivery estimates begin after dispatch and do not include the order processing period.

Shipping schedules may be affected by carrier operations, customs procedures, severe weather, public holidays, or circumstances outside normal fulfillment operations.

Where Your Order Ships From

Skinliora™ works with fulfillment facilities and logistics partners to arrange delivery of our electronic accessories.

Orders may be dispatched from our own or partner facilities depending on the product, inventory availability, and shipping destination.

Your order may be shipped internationally, and the dispatch location may differ from our registered business address.

Shipping Confirmation & Tracking

After your order has been dispatched, we will send a shipping confirmation email containing your tracking information.

Tracking updates may take 1–3 business days to become visible after the shipping label has been created or the package has entered the carrier's network.

If tracking information does not appear or remains unchanged for an extended period, please contact us with your order number. Our team will help review the shipment status and available next steps.

International Customs & Import Charges

International shipments may be subject to customs inspection, import duties, local taxes, or other charges determined by the destination country.

Unless otherwise stated during checkout, applicable import duties and taxes are the responsibility of the recipient.

Customs clearance requirements and processing times may vary by destination. If your shipment encounters a customs-related issue, please contact our support team so we can review the available shipping information with you.

Order Changes & Cancellations

If you need to update your delivery address, modify an order, or request cancellation, please email service@skinliora.com within 12 hours of placing your order.

We will review your request and confirm whether the requested change can still be completed.

Orders that have already been packed or dispatched may not be eligible for modification or cancellation. If your order has shipped, please contact our team to discuss the available return options.

Delayed, Lost or Damaged Shipments

Delivery Delays

If your package has not arrived within the estimated delivery period, please contact our support team with your order number and tracking details.

We will review the shipment information and assist with the next appropriate steps, including contacting the shipping carrier where necessary.

Lost Packages

If your shipment appears to be lost or tracking has stopped updating for an extended period, please contact us so we can investigate the issue.

When a package is confirmed lost in transit, we will arrange an appropriate replacement or refund solution at no additional cost to the customer.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible. Include your order number, a brief description of the damage, and photographs of the product and packaging where available.

We will review your request and provide an appropriate replacement, refund, or return solution at no additional cost to you.